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Bring Your Own Technician
Your partner in advanced telecommunications solutions
BYOT....... Support and Maintenance
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Welcome to the new era of support
“BYOT by Global Networking Technologies – Fix voice communication issues instantly, anytime, anywhere.”
BYOT Remote Maintenance by Global Networking TechnologiesBring Your Own Technician — expert voice support without the old break/fix model
Welcome to a smarter way to support your voice communications platform.
Traditional maintenance is often slow, expensive, and reactive. You wait for something to fail, log a fault, wait for a technician, and then deal with the disruption. BYOT by Global Networking Technologies changes that model.
BYOT — Bring Your Own Technician is an off-the-shelf remote maintenance and support service designed for businesses that rely on critical voice and contact centre systems. It gives you access to specialist support, system knowledge, and remote assistance on a simple monthly subscription.
No long-term lock-in contracts.No traditional break/fix dependency.No bundled hardware you may not need.Just practical, remote software support from people who understand your environment.
Welcome to a smarter way to support your voice communications platform.
Traditional maintenance is often slow, expensive, and reactive. You wait for something to fail, log a fault, wait for a technician, and then deal with the disruption. BYOT by Global Networking Technologies changes that model.
BYOT — Bring Your Own Technician is an off-the-shelf remote maintenance and support service designed for businesses that rely on critical voice and contact centre systems. It gives you access to specialist support, system knowledge, and remote assistance on a simple monthly subscription.
No long-term lock-in contracts.No traditional break/fix dependency.No bundled hardware you may not need.Just practical, remote software support from people who understand your environment.
What is BYOT?
BYOT is a remote support service where Global Networking Technologies works alongside your nominated onsite staff member or existing IT team.
We provide the specialist remote expertise.
Your team provides the onsite hands when needed.
This allows most issues to be diagnosed, managed, and resolved remotely, while still giving you a practical path for any onsite tasks such as checking cables, rebooting equipment, test calls, or confirming physical connectivity.
It is designed to reduce downtime, reduce cost, and remove the delays associated with waiting for traditional onsite service calls.
Built for Voice, CC, and UC
Global Networking Technologies specialises in supporting complex communication platforms, including:
- Mitel MX-ONE
- MiCC-E / Mitel Contact Centre Enterprise
- InAttend
- CMG
- OS Xpert
- MIR / Mitel Interaction Recording
- ASC Neo
- MBG / Mitel Border Gateway
- MiCollab
- Related voice, SIP, recording, attendant, and contact centre integrations
BYOT is ideal for organisations that already have Mitel or related communications infrastructure in place and want expert remote support without being locked into a traditional maintenance agreement.
Simple monthly support
BYOT is sold as a monthly service. You are not locked into a long-term contract, and you are not forced into a one-size-fits-all maintenance package. The service can be matched to your environment, your risk level, and your internal capability.
Support can be provided in several ways:
Option 1: BYOT with your existing SWA
If you already maintain your own Software Assurance or vendor support agreement, BYOT can operate alongside it.
We provide the technical assistance, fault diagnosis, configuration support, and remote expertise, while your existing SWA remains in place for software entitlements, vendor escalation, and eligible updates.
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Option 2: BYOT with SWA included
Where suitable, Global Networking Technologies can include Software Assurance as part of your monthly support arrangement.
This gives you a more complete support model, combining remote technical expertise with the added protection of software coverage.
This gives you a more complete support model, combining remote technical expertise with the added protection of software coverage.
Step Option 3: BYOT without SWA
For customers who do not require or do not currently have Software Assurance, we can still provide remote support without SWA.
This is useful for organisations that want practical assistance, configuration support, fault investigation, and operational guidance, while keeping monthly costs controlled.
This is useful for organisations that want practical assistance, configuration support, fault investigation, and operational guidance, while keeping monthly costs controlled.
Hardware is available, but not bundled
BYOT is focused on software, configuration, diagnostics, and remote support.Hardware is not included in the monthly service. This keeps the support cost simple and avoids charging you for equipment you may never need.Where hardware is required, it can be quoted and supplied on demand. This may include replacement servers, phones, gateways, SBC-related equipment, recording components, or other voice infrastructure items.
Why choose BYOT?
Lower support costsBy removing unnecessary onsite visits and focusing on remote resolution, BYOT helps reduce the overall cost of maintaining your voice platform.
Specialist knowledgeVoice platforms such as MX-ONE, MiCC-E, InAttend, MBG, MIR, ASC Neo, and MiCollab require specialist experience. BYOT gives you access to that knowledge when you need it.
Scalable for different environmentsBYOT can support small systems, large enterprise platforms, hosted environments, contact centres, recording systems, and multi-site voice networks.
No long-term lock-inBYOT is available on a monthly basis, giving you flexibility without being tied into a traditional long-term maintenance contract.
Practical support modelYou keep control of your environment. We guide your staff remotely and provide the technical depth needed to resolve issues properly.
Flexible OPEX Support Options
Choose what you want and get what you pay for.
Multiple OPEX payment methods
- BYOT is designed as an operational expense, making it easier to budget and manage without large upfront capital costs.
- Customers can choose from flexible monthly payment options, depending on the level of support required and whether Software Assurance is included.
- Available OPEX options may include:
- Monthly remote support subscription
- Support with your existing SWA
- Support with SWA included
- Support without SWA
- Optional hardware supplied separately when required
- Optional project or upgrade work quoted separately
This gives your business predictable monthly costs, without locking you into a traditional break/fix model or large upfront maintenance agreement.
If you are interested, please email us using the details below and include your current system type, number of users, preferred support option, and whether you already have Software Assurance in place.
Minimum terms apply: 6 months for BYOT support without SWA, or 12 months where GNTech provides the SWA.
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Contact Us for More Info
We are here to assist you, email us at info@gntech.com.au or fill in the form below.